Terms and Conditions

    ACCOMMODATIONS: Accommodations listed in the itinerary are correct at time of writing, but on rare occasions can change for similar lodging.

    MEALS: Meals are provided as indicated in the itinerary.

    TRANSFERS: As indicated in the itinerary, but may be subject to change in rare circumstances.

    TIPS AND TAXES: All service charges and taxes imposed by hotels, lodges and tented camps, and entrance fees to all game reserves as outlined in the itinerary are included. Airport taxes are not included and will be billed prior to your departure. Tips to driver/guides are not included and are at your discretion. A tipping guideline will be forwarded with the final documents.

    VACCINATIONS: We suggest you contact your personal physician or local health department for recommendations as to suggested vaccinations.

    RATES: All rates quoted are based on tariffs and value of foreign currencies in relation to the U.S. dollar in effect as of the time of booking and are subject to change. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge, up to a maximum of 10% of the tour fare.

    NOT INCLUDED: Cost of passport and visa fees, and service charges for obtaining visa fees; excess baggage charges levied by airlines; all items not specifically covered in the itinerary; gratuities to driver/guides and other conveyance attendants; items of a personal nature, gratuities not imposed by hotels and/or restaurants for included services; optional personal, baggage and tour cancellation insurance policy; U.S. and foreign airport taxes; cost for anything not specifically included in listing above.

    TRIP INFORMATION: Upon receipt of your application, instructions will be sent to you concerning all aspects of your trip, such as itinerary, photographic equipment, documents, clothing, insurance, etc.

    INVOICING: Final invoicing of your trip will be done approximately 90 days prior to departure. Final payment is due 75 days prior to departure.

    FINAL DOCUMENTS: Final documents and tickets will be sent to you approximately three weeks prior to departure. We regret that no documents can be released before receipt of final payments.

    PAYMENT SCHEDULE: A 30% non-refundable deposit must be submitted to confirm your trip (in addition to any internal flight fees we have outlined or other non-refundable permits). Final payment is payable by check, money order or wire transfer at the price quoted and is due no later than 75 days prior to departure. Final payment may be made by credit card on request at a separately specified price.

    If final payment is not received 65 days prior to departure, we reserve the right to cancel your trip. DEVIATIONS & CHANGE FEES: Once you reserve your tour, changes are possible subject to availability of air or land space at the time of request. Should there be any change fees imposed by airlines or ground operators, or additional costs incurred due to availability of any space, this cost will be invoiced to you. Changes made within 75 days of departure are subject to a one-time $200 change fee.

    CANCELLATIONS: Cancellations are only effective on receipt of written notification. The following per person fees are applicable on this trip:

    • Up to 75 days prior to departure, Extraordinary Journeys will retain 30% of tour cost and the full cost of commercial flights and permits.

    • Less than 75 days prior to departure, an additional 20% of any recoverable refund will be kept by Extraordinary Journeys as payment for planning services.

    • Travelers that voluntary cancel any of the tour services shall be entitled to no refund. There will be no refund for unused services including transfers and hotel booking.

    These cancellation fees are also in addition to any imposed by airlines.

    Please note that cancellation includes reduction of services or decrease in number of participants in a group. In case of change of date, every effort will be made to avoid cancellation penalties, but penalties are dependent on policies of our suppliers. WE STRONGLY RECOMMEND THAT YOU OBTAIN TRAVEL INSURANCE.

    WILD ANIMALS: Please be aware that this trip may take you into close contact with wild animals. Attacks by wild animals are rare, but you cannot be guaranteed on any trip into the African wilderness that this will not occur. Neither the company, nor their employees, nor their agents can be held responsible for any injury or incident on the trip. Please note that not all camps are fenced.

    PASSPORT & VISAS: The onus is upon the guest to ensure that passports and visas are valid for the countries visited. The company, their staff and their agents cannot be held liable for any visas not held by the guests, nor attendant costs resulting from the lack of a required visa.

    Please note that you must have two blank pages for visas for each country you will visit.

    RESPONSIBILITY: Neither Extraordinary Journeys (the Company) nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the a foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death. In addition the Company shall have the right at any time at its discretion to cancel any trip or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any trip being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the a foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.

    PHOTOGRAPHY: The Company reserves the right without further notice to make use of any photograph or film taken on the trip by our photographers without payment or permission. We guarantee that no photographs of a compromising nature will be used. The Company also reserves the right to share on its website, social media, or otherwise, any photograph or film taken by a participant on their trip and published or otherwise shared by them on social media.

    CHANGES TO SCHEDULES: Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on trips as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.

    HEALTH REQUIREMENTS/MEDICAL AUTHORIZATION AND COVERAGE: Participants must be in good physical and mental health. Any physical condition, diet, or treatment requiring special attention must be reported in writing when the reservation is made. The Company encourages participants to consult a doctor for specific medical advice about any activities or destinations. In the event the participant becomes sufficiently incapacitated as to be unable to direct his or her own care, there is no one on the trip who can direct participant’s care, and the Company is unable or does not have time to contact participant’s emergency contact, the participant, by paying for the trip, authorizes any medical treatment deemed necessary in the event of any injury or illness. In addition, the participant certifies that they have medical insurance which will cover personal accidents, medical expenses, medical evacuation, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the participant, or that in the absence of this medical insurance coverage, the participant agrees to pay all costs of rescue and/or medical services as may be incurred on the participant’s behalf.

    REFUNDS: While the Company uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.

    INSURANCE: It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/traveling companions for the duration of their trip. This insurance should include cover in respect of, but not limited to, the following eventualities: emergency evacuation expenses and medical expenses,, Extraordinary Journeys including their representatives, employees and agents will take no responsibility for any costs or losses incurred or suffered by the guest, or guest’s dependents or traveling companions, with regards to any of the above mentioned eventualities, as well as for, but not limited to, cancellation or curtailment of the trip, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.

    AIRLINE CLAUSE: The airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their planes or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers.

    DELAYS: We cannot be held liable for any delays or additional costs incurred as a result of airlines or other service providers not running to schedule.

    ASSUMPTION OF RISK: The participant acknowledges that he/she is aware that travel such as the TRIP he/she is undertaking involves potentially dangerous activities, with a risk of illness, injury or death which may be caused by forces of nature, illness, or by willful or criminal conduct of third parties or by terrorism. The participant further acknowledges that weather conditions may be severe, adverse and/or unpleasant and that medical services or facilities may not be readily available or accessible or consistent with standards in the United States during some or all of the time during which he/she is participating on the Expedition and that when available may not be of the quality which exists in the United States.

    ARBITRATION: All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the District of Columbia, and such arbitration will be conducted by the American Arbitration Association (the “AAA”) and will be governed by the AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”). The arbitration will be conducted by a single arbitrator. If the participant and Tour Provider cannot agree on who that single arbitrator should be, then the AAA shall appoint an arbitrator with significant experience resolving the type of Dispute at issue. The arbitrator is bound by the terms of this Agreement. If the arbitrator, at the request of the winning party, finds that the losing party brought a Dispute or asserted a defense frivolously or for an improper purpose, then regardless of the amount in dispute, the arbitrator must order the losing party to pay both sides’ arbitration fees and may order the losing party to pay the winning party’s reasonable attorneys’ fees, unless such an award of fees is prohibited by Applicable Law. The award shall be final and binding on the parties and may be entered and enforced in any court having jurisdiction.

    Please note that Extraordinary Journeys act merely as an agent for the operating companies, and shall not be liable for any harm or damage resulting from their actions or on their premises.

    CONSENT: The payment of the deposit OR any other partial payment for a reservation on a trip constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this brochure whether the guest has signed the booking form or not. The terms, under which you agree to take this trip, cannot be changed or amended except in writing signed by an authorized director of the Company.

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    Jamie Mehrotra